1. Your agreement with Vacayi
These Terms govern your use of Vacayi’s websites, mobile applications and related services. Vacayi is operated by VaicAI, Inc., located at 780 Quincy Street, Brooklyn, NY 11221, United States, referred to as Vacayi, we, us or our. By accepting these Terms, you agree to them. If you do not agree, do not create an account or make a booking through Vacayi. Mandatory consumer rights continue to apply regardless of these Terms.
2. Accounts and eligibility
You must be at least 18 and legally able to enter into a contract to create an account or make a booking. A supplier may impose additional age requirements. Provide accurate information, protect your account and verification codes, and promptly report suspected unauthorized access. You are responsible for transactions you authorize, including bookings made for other travelers. When providing another person’s information, you must have authority to do so and provide them with the relevant booking rules and privacy information. A group invitation alone does not authorize someone to charge another participant.
3. Vacayi’s role
Vacayi helps you discover, plan and arrange travel and related experiences. Airlines, accommodation providers, activity operators and other suppliers deliver their respective services. The supplier, booking intermediary where applicable, payment arrangements and applicable rules will be identified during booking. Unless expressly stated otherwise, Vacayi does not operate the airline, accommodation or activity you book. We remain responsible for our own services and obligations under applicable law. These Terms do not remove any responsibilities that the law places on us as an intermediary, agent, organizer or seller.
4. Planning and recommendations
Suggested itineraries, estimated costs, maps, photos and AI-generated recommendations help you plan. They are not booking confirmations or guarantees of availability, suitability, safety or admission. Check important details before relying on a recommendation, including opening hours, accessibility, travel times and entry requirements. Tell us about material errors so we can investigate. Vacayi may earn commissions or display promotions. Paid placements and commercial relationships will be identified where required by law.
5. Booking and confirmation
Before submitting a booking, review traveler names, dates, destinations, occupancy, inclusions, total price and supplier rules. Names must match the travel documents required by the supplier. A saved trip, quote, payment authorization or booking request does not by itself confirm a reservation. A booking is confirmed when the relevant confirmation is issued. Flights may require ticket issuance in addition to a reservation reference. Availability and prices may change before confirmation. If a requested service becomes unavailable or its price changes, we will seek your agreement before charging an increased amount or booking a materially different service. Separate items in an itinerary may have separate contracts, confirmation times and cancellation rules. Rights that apply to legally defined packages or linked travel arrangements remain unaffected.
6. Prices and payments
Checkout identifies the amount, currency, payment schedule and charges included in your purchase. Any known amounts payable directly to a supplier, such as local taxes or deposits, will be disclosed before booking. You authorize only the charges presented and accepted during checkout. Additional purchases or material price increases require further authorization. Your bank may apply currency conversion or transaction fees. A temporary authorization may reduce your available balance before a charge is captured; release timing depends on your payment provider. For group trips, each participant is responsible for the payment they authorize. A contribution does not confirm the group’s booking unless the required funding and supplier confirmation conditions are met. Applicable deadlines and consequences of incomplete funding will be presented before payment.
7. Changes, cancellations and refunds
The cancellation and change rules shown before booking apply, subject to mandatory law. Depending on the purchased service, changes may incur fees or fare differences, and some bookings may be non-refundable. Submit requests through the available booking controls or support@vacayi.com. A request is not completed until its outcome is confirmed. Deleting your account or leaving a group does not cancel a booking. When a refund is due, we will explain the applicable amount and process. Refunds will ordinarily return to the original payment method, subject to payment-provider requirements and applicable law. Processing times vary. If a supplier cancels or materially changes a service, applicable supplier obligations and statutory remedies remain available. We will provide information and assistance appropriate to our role.
8. Travel responsibilities and supplier rules
You are responsible for checking passports, visas, transit permissions, health requirements and other documents for every traveler. Obtain current requirements from official authorities. Follow check-in deadlines, baggage limits, property rules and activity requirements. Review accessibility and suitability before booking and contact the supplier when confirmation is needed. Travel insurance is not included unless expressly identified in your purchase. Recommendations or assistance from Vacayi do not guarantee entry into a country or acceptance by a supplier.
9. Tickets, rewards and optional contributions
Event and activity tickets may have restrictions on entry, transfer, resale and refunds. Review the terms displayed before purchase. Rewards and promotional credits follow the eligibility, value, expiry and redemption conditions disclosed when offered. They have no cash redemption value unless expressly stated or required by law. We may correct errors or reverse rewards obtained through fraud, with an explanation and a reasonable way to dispute the decision. For optional charitable contributions, the recipient, amount, fees and refund conditions will be disclosed before payment. No tax deduction is promised.
10. Travel forms and government services
Where available, Vacayi may help prepare or transmit travel information with your authorization. You must review it for accuracy before submission. Vacayi is not a government authority. Form preparation, payment or a submission receipt does not guarantee approval, immigration clearance or permission to travel. Government decisions and requirements remain with the relevant authority.
11. Test sessions
Sessions clearly marked as test mode use a test environment. Simulated bookings, tickets, payments and submissions do not create valid travel reservations, admission rights or government approvals. Do not use test confirmations for actual travel or entry.
12. Your content and acceptable use
You retain ownership of content you submit. You grant Vacayi permission to host, process and display it as needed to provide the features you use, subject to your sharing choices and our Privacy Policy. Do not submit unlawful or infringing content, impersonate others, misuse personal information, commit payment or reward fraud, or interfere with platform security. You must have permission to share content and personal information belonging to others. We may restrict content or access when reasonably necessary to address misuse, legal requirements or security risks.
13. Privacy and communications
Our Privacy Policy explains how personal information is collected, used, shared and retained. Information needed to fulfill a booking may be shared with the relevant suppliers and service providers. We may send account, security and booking communications. Marketing choices are handled separately in accordance with applicable law; accepting these Terms does not itself constitute consent to marketing.
14. Service availability and responsibility
We will exercise reasonable care in providing Vacayi. We cannot promise uninterrupted access or that third-party information will always be complete or current. Each party remains responsible for obligations imposed on it by law. Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded.
15. Suspension and account closure
You may request account closure through the available account controls or support@vacayi.com. Closing an account does not cancel existing bookings or remove outstanding obligations. We may suspend access for material breaches, fraud, security threats or legal requirements. Where lawful and practical, we will explain the reason and provide a way to challenge the decision. Existing booking assistance and statutory rights remain available.
16. Complaints, disputes and changes
Contact support@vacayi.com or write to VaicAI, Inc., 780 Quincy Street, Brooklyn, NY 11221, United States, with booking questions or complaints. We will investigate and explain the available next steps. These Terms do not restrict mandatory rights to use consumer authorities, dispute-resolution services or competent courts. Applicable law determines your rights and the courts with jurisdiction. We may update these Terms prospectively and will provide notice of material changes. Changes will not retroactively alter confirmed booking terms unless required by law or expressly agreed with you.